FREQUENTLY ASKED QUESTIONS
We are sorry to hear. Please get in touch with your order number, brand and product that you are expecting and we will look into this.
At Lockr Space we champion brands to be as sustainable as possible. We refer to the positive actions a brand takes to be more sustainable as “attributes”. We acknowledge that some brands are just embarking on their journey to be sustainable, whereas others have fully developed a strong sustainable life cycle for their products.
On each product description you will see an outline of a brands “Sustainability Attributes” outlining exactly how and what makes the brand sustainable.
You can find contact details for brands within their store or brand pages. If you are unable to contact the brand directly, please contact us via the form as we would be happy to support your query for the brand.
We like to hear this. Please get them to apply via our “sell” page.
Please request a refund via your account. You can do this in the “orders” section.