We want to form a fantastic partnership with all our sellers (stores) that sell on our platform so we’ve made an ‘easy-to-read’ outline of the future requirements that stores will have to agree to when they are boarded onto Lockr Space.
Cancellations, Returns & Refunds
A consumer or store can cancel an order up until the point that the order has been marked as shipped.
If the order has been shipped, the item can only be cancelled by the item in question being returned for a full refund and the item is received back to the store in the same condition as it was sent.
Providing refunds, returns and exchanges are key parts of e-commerce and we hold ourselves to high standards to fulfilling this part of the journey. At Lockr Space, we expect a response time from our stores within 5 working days. Should you miss this window, this could negatively affect your rating from consumers and your position on our marketplace.
Please contact us for any questions regarding cancellation, returns & refunds.
We take disputes between a consumer and a store extremely seriously. The provision of evidence on both sides will help us evaluate the position of how decisions are made so please always keep to hand transactional and correspondence information.
For Paypal resolution centre please see here.
For Stripe’s dispute process please see here.
Resolving issues can be best solved with great communication and having a consumer-focused approach. Ensure you let us know about any issues by emailing us at firstname.lastname@example.org.
Great and prompt shipping leaves consumers coming back for more! For shipping we expect you to:
- Not charge more than the actual shipping cost
- Respond to product purchases within 3 working days
- Send consumer all the necessary shipping details
Solid communication with consumers leads to improved sales and by using our web app, you are able to speak with consumers easily. When communicating with consumers, we expect:
- Responses to consumer queries within 5 working days
- Responses to consumers who have made a purchase within 3 working days
The Lockr Space team is always at hand to help with any needs. Any major concerns, please email email@example.com.
All goods uploaded to Lockr Space should be in stock, owned and genuine to the description. The following types of items are prohibited to be sold on Lockr Space:
- Alcohol, Tobacco, Drugs, Drugs Paraphernalia, and Medical Drugs
- Animal Products and Human Remains
- Dangerous Items
- Hate and Offensive Items
- Illegal Items, Items promoting illegal activity, and Highly Regulated Items
- Internationally Regulated Items
- Pornography and Mature Content
- Violent Items: Items that Promote, Support, or Glorify Violence
We charge 15% commission (pre-shipping and pre-tax) on goods sold on our platform. For example, a £45 t-shirt will be charged £6.75 commission.
We recognise that there are times where 5 working days for consumer queries or 3 working days for purchases may be difficult to achieve for a number of reasons. As a store, we expect proactive communication where potential delays could happen with both Lockr Space and consumers.