Ready to ship in 1-2 business days
Shipping Policy
UK Delivery
Standard UK Delivery – £4.95
Royal Mail 24 – Aims to deliver in 24 hours but this is not guaranteed. Can take up to 3 working days.
Free Standard UK Delivery – Orders over £125
Royal Mail 24 – Aims to deliver in 24 hours but this is not guaranteed. Can take up to 3 working days.
Guaranteed 1pm Next Day UK Delivery – £8.80
Royal Mail Guaranteed before 1pm Next Day Delivery – tracked and signed for. Orders placed before 12pm Monday to Friday will be posted the same day for next day delivery. Orders placed after 1pm will be dispatched on the next working day. Orders placed on Saturday and Sunday will be posted on the following Monday (excluding Bank Holiday.)
Non UK Delivery
Europe Tracked – £16.95
Between 7-14 days
Rest Of World Tracked – £24.95
Up to 21 days
Terms & Conditions
We ship all UK orders using Royal Mail however in some circumstances, we may use a different courier– If you need to receive your order in a hurry please email us and we will try our hardest to accommodate your needs.
We try to dispatch your order as quickly as possible. Please allow 1 working day for your orders to be dispatched, during sale periods please allow up to 48 hours.
The delivery times displayed on our website are only guidelines and begin from the dispatch date.
CONTUR is not responsible for delays caused by customs clearance processes or Royal Mail/other delivery services we may choose to use.
If your order is a gift we can email you the invoice and packing note instead of placing it into the package. Please email us to ask. We can also send a personalised note.
Refund Policy
RETURNS POLICY
In the instance that you wish to return or exchange any items please ensure that:
The CONTUR tags have not been removed.
None of the items have been worn.
Please take extra care when trying items on. If you return an item to us marked with fake tan, makeup etc we will refuse you an exchange or refund and return the item(s) back to you.
Every item is returned within 14 days of receipt.
If your return is posted after the 14 day period, you will only be allowed to exchange your item(s) for another item or a credit voucher for the transaction amount.
How to make a Return
Orders will need to be returned to –
CONTUR
MILBURNE HOUSE
9 BROOMFIELD ROAD
CHESHIRE
SK44NB
United Kingdom
Please ensure you obtain proof of postage, goods returned to us are the customers responsibility before they reach us.
Please allow up to 21 working days for us to receive your items, process your return and confirm your refund amount. we’ll send you an email when this has been done.
Once we’ve confirmed that your return has been processed, please allow the following times for your refund to reach you, depending on your original payment method.
Bank account payments will take 3 – 5 working days
Paypal payments will take 1 – 2 working days
If you have any other questions please email [email protected]
How to exchange your Items
If you wish to exchange any items for another size or colour, please email [email protected] stating the product name and which colour/size you wish to receive. Please return the item being exchanged via the method stated above. The replacement item will be sent within 48 hours of receiving the returned item. We will automatically refund you if the colour or size is no longer available, you will receive an email in this instance.
Any items bought at a discount during a promotion or a sale will be refunded at the discounted price. Individual items from an order of multiple items will be refunded in accordance to the percentage discount applied and the cost of individual item(s).
Should the items that you have sent be deemed unsuitable for return you will be alerted within 48 hours. They will be unsuitable if any items have been worn, are damaged or if any tags have been removed. If the refund is immediately agreed your account will be credited on the day of receipt. Please allow up to 3-5 working days for the money to show in your account.
Order Cancellation
If you wish to cancel your order we ask that you alert us as soon as possible. Cancellation times will vary and we are only able to cancel orders if they are yet to undergo the packing stage. For UK standard deliveries please aim to cancel your order within 60 minutes so we can guarantee that the items will be yet to reach this stage.
However, if you cancel your order once it has been packaged you are entitled to return your order free of charge within 14 days of dispatch.
Our returns policy does not affect your statutory rights.
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